The Heart of Service is a guiding philosophy rooted in the belief that libraries are more than just buildings filled with books—they are living, breathing spaces that bring people together, foster lifelong learning, and strengthen communities. It represents a deep commitment to outreach, personal and professional growth, and creating meaningful opportunities that empower both library staff and the people we serve. By engaging with the community, encouraging curiosity and development, and providing the resources and support needed for success, the Heart of Service ensures that the library remains a vital and welcoming resource for all.
Engagement is at the core of meaningful library service. This means actively reaching out to the community, fostering relationships with local organizations, and creating dynamic programs that invite participation. It’s about ensuring the library remains an essential hub where people feel seen, heard, and valued.
Encouragement goes beyond words—it’s about inspiring growth, curiosity, and a passion for learning. Supporting staff in their professional development, mentoring future leaders, and motivating patrons to explore new opportunities ensures a thriving, innovative library environment.
Empowerment is giving people the tools, resources, and confidence to make a difference. Whether it’s enabling library staff to develop creative programs or providing the community with access to vital information, technology, and educational opportunities, empowerment is what transforms ideas into action.